Here is a full step by step process:
If you are using a desktop computer and do not see any boxes under 1-Click Returns, scroll down to find them. Select which reason you wish to exchange your item for then enter in any pertinent information required (such as email address or order number). Click submit after filling out all appropriate fields, and send off your package!
Conclusion
When will I get my refund?
What if I receive my order and it’s broken?