Support services
Issues persist in the cancellation process
Customer care services regarding the refund process
Payment process
However, the payment process through pay on delivery then there will be not any consideration for a refund because the payment was not done and another option was online payment through UPI, debit cards, net banking or other. In this, the refund process of cancelled order has done so after the cancellation process of purchased items within 2 to 3 working days the refund processed. The cancelled order has to take some time for further processing by the company so it will take around 2 to 3 days for the overall cancel and refund process.
Refund initiatives
Conclusion
From where does the buyer find orders for cancellation?
In the orders section, there is an option to cancel the product click on it and then give the reasons for the cancellation process and submit with the refund process. Then the orders are cancelled and if prepayment has been done so it will refund to the bank account within 24 hours.
If customers mistakenly cancel the order, then what should they do?
If the customers mistakenly cancel the order, then the support team suggest placing a fresh order regarding this product.
For pending orders, what about the cancellation process?
For pending orders, the cancellation process is done systematically if the payment method of the customer has been verified. Then only the cancel order tab has activated after it will cancel the order through the following previous steps
How do buyers cancel the partial orders?
This will do by using each order by using the refund orders tab and then adjusting it to cancel partial items and request the refund process on that item.
What will be the further process if the buyer’s address is undeliverable?
If the orders are not shipped then contact the buyer to cancel them and placed new orders with the proper address. Shipping orders are redirected to the return back process and then cancel the order for issuing the refund.
